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Too often get a bad reputation as a service desk. customer's request are usually already frustrated and calls to the service desk because something is not working as it should. Sometimes some customers to postpone the call to service, because they do not suffer because of long waiting times, regardless of the service agents and other unanswered questions. Customers complain that they do not receive follow-up calls, and must call the service desk to start the process againagain. All these things give wholesale frustration, behavior rude and unhelpful turn, high IT employees-over and loss of customers!
You can help improve the reputation of IT service desk and IT staff to keep content more with some simple solutions:
Your customers are the boss, if you remember who your customers are the boss, good customer will be much easier. Customers there can hire and fire at us. They are the reason why the service counter. So, why should weDo not treat the head with respect and consideration? After all, they could take their business elsewhere and leave us scrambling.
Nice goes a long way, though perhaps difficult, especially when a customer is frustrated, or even rude, a really nice long walk. Callers will be frustrated if their computers or technology goes wrong. Take the high road and not take it personally. If you stay comfortable and quiet, you can be inspired by the sameYour absence.
The follow-up test is all a call after the fact, another great influence. You can resolve a technical problem some day, but if you call or e-mail the next day to make sure everything is still smooth, show your customers that you really care. This step helps, customer relationships and provide a competitive advantage.
Provision of additional suggestions, advice or service is always memorable, if a caller onthe phone may have experienced hand to another edition of them, though, because they have not called first. If this happens, take note! Remember, the problem and circle back around to solve. This additional work will impress you and alleviate your customers. Could it be that a customer does not have time to solve the problem or not so much as disturbing. But a quick fix to another number of your customers are very satisfied. If the customerNo time to look at the phone, including the resolution in the follow-up e-mail is sent the next day.
Do not sound bored when it comes to customers in 50 months you have heard the same problem in the past, but the question is probably time for new customers on the phone. So the last thing you want to do, the sound bored or disinterested, when a customer calls for your customers to feel like their call is the most important thing that you go and be able to perceiveAfter talking with them on the phone. If the customer feels important, are much more likely to remain loyal.
A bit 'goes a long way ... Any further can do that, no matter how small, can have a huge impact. Make your customers feel care and help them to do. Stay friendly and polite throughout the interaction and follow-up. Enter any additional suggestions and help and to treat customers as they are the boss and you will notice a realU-turn in attitude toward IT service desk. Keep your customers happy will go a long way!
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